What Our Users Face
What CallRevu Users Face
Pain points, fixes, and value plays sourced from our customer base.
Playbooks by Need
3 live playbooks
Solution
Need AI-powered routing that learns from outcomes? CallRevu vs Alternatives
AI-powered routing that learns from outcomes has become a top priority as enterprises face routing rules break when agents work from home.
Solution
Need Real-time analytics with sub-second latency? CallRevu vs Alternatives
The CCaaS market offers many options, but only a few truly excel at real-time analytics with sub-second latency.
Solution
Need Unified agent workspace with contextual customer data? CallRevu vs Alternatives
The CCaaS market offers many options, but only a few truly excel at unified agent workspace with contextual customer data.
Issues Others Are Having
Fresh from CallRevu users
Struggling with Agent turnover hits 40% annually destroying training ROI?
Agent turnover hits 40% annually destroying training ROI? Here's the Solution
Expert solutions for CCaaS deployments struggling with this issue
Many enterprises using CallRevu encounter agent turnover hits 40% annually destroying training roi. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens The root cause usually stems from agent desktop requires too many clicks...
Struggling with Email and chat tickets stranded in separate queues?
Email and chat tickets stranded in separate queues
Practical fixes for CallRevu and alternative CCaaS platforms
Many enterprises using CallRevu encounter email and chat tickets stranded in separate queues. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why This Happens The root cause usually stems from routing rules break when...
Struggling with Scaling from 50 to 500 seats during holidays?
Solving Scaling from 50 to 500 seats during holidays with CCaaS Optimization
Expert solutions for CCaaS deployments struggling with this issue
Many enterprises using CallRevu encounter scaling from 50 to 500 seats during holidays. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why This Happens The root cause usually stems from wfm forecasts miss the...