What Our Users Face
What CBTS Users Face
Pain points, fixes, and value plays sourced from our customer base.
Playbooks by Need
3 live playbooks
Solution
Need Proactive monitoring with auto-remediation? CBTS vs Alternatives
Proactive monitoring with auto-remediation isn't optional—it's essential for modern managed service provider deployments. But not all platforms deliver it equally.
Solution
Need SLAs with financial penalties for misses? CBTS vs Alternatives
SLAs with financial penalties for misses has become a top priority as enterprises face sla credits never materialize despite downtime.
Solution
Need Single-threaded account manager who knows your environment? CBTS vs Alternatives
Single-threaded account manager who knows your environment has become a top priority as enterprises face ticket handoffs lose context every time.
Issues Others Are Having
Fresh from CBTS users
Struggling with Previous MSP left zero documentation?
Previous MSP left zero documentation? Here's the Solution
CBTS users frequently face this challenge—here's how to fix it
Many enterprises using CBTS encounter previous msp left zero documentation. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens The root cause usually stems from msp only reacts after systems break, often compounded by...
Struggling with Aligning MSP capabilities with 3-year IT roadmap?
Solving Aligning MSP capabilities with 3-year IT roadmap with MSP Optimization
CBTS users frequently face this challenge—here's how to fix it
Many enterprises using CBTS encounter aligning msp capabilities with 3-year it roadmap. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why This Happens The root cause usually stems from sla credits never materialize despite...
Struggling with Splitting responsibilities between 3 MSPs?
Solving Splitting responsibilities between 3 MSPs with MSP Optimization
Practical fixes for CBTS and alternative MSP platforms
Many enterprises using CBTS encounter splitting responsibilities between 3 msps. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why This Happens The root cause usually stems from ticket handoffs lose context every time, often...