What Our Users Face
What Dialpad Users Face
Pain points, fixes, and value plays sourced from our customer base.
Playbooks by Need
3 live playbooks
Solution
Need Native integrations with Salesforce, HubSpot, and Microsoft? Dialpad vs Alternatives
Native integrations with Salesforce, HubSpot, and Microsoft has become a top priority as enterprises face hidden fees and usage charges pile up.
Solution
Need Reliable call quality with 99.99% uptime SLA? Dialpad vs Alternatives
Reliable call quality with 99.99% uptime SLA has become a top priority as enterprises face call quality degrades during peak hours.
Solution
Need Transparent per-user pricing with no usage caps? Dialpad vs Alternatives
Transparent per-user pricing with no usage caps isn't optional—it's essential for modern unified communications as a service deployments. But not all platforms deliver it equally.
Issues Others Are Having
Fresh from Dialpad users
Struggling with Billing surprises from conference call overages?
How to Fix: Billing surprises from conference call overages
Practical fixes for Dialpad and alternative UCaaS platforms
Many enterprises using Dialpad encounter billing surprises from conference call overages. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens The root cause usually stems from call quality degrades during peak hours, often compounded...
Struggling with Support tickets go unanswered for days?
Support tickets go unanswered for days
SmashByte's proven approach to resolving support tickets go unanswered for days
Many enterprises using Dialpad encounter support tickets go unanswered for days. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why This Happens The root cause usually stems from hidden fees and usage charges pile...
Struggling with Essential features locked behind premium tiers?
Solving Essential features locked behind premium tiers with UCaaS Optimization
Expert solutions for UCaaS deployments struggling with this issue
Many enterprises using Dialpad encounter essential features locked behind premium tiers. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why This Happens The root cause usually stems from crm integration requires expensive middleware, often...