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eGain offers contact center as a service with flexible terms and transparent pricing.

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About eGain

eGain brings contact center as a service capabilities to enterprises seeking modern, cloud-based infrastructure. Through SmashByte, you gain access to wholesale pricing, implementation best practices, and ongoing optimization. We've helped dozens of companies successfully deploy eGain and can guide you through proof-of-concept, migration, and scaling phases.

Why Choose eGain?

Unlike going direct to eGain, working with SmashByte gives you access to wholesale pricing, multi-vendor comparison, and expert implementation support. We help you avoid common eGain deployment pitfalls and optimize your configuration from day one.

Key Features

  • CCaaS platform
  • Enterprise-grade reliability
  • Scalable infrastructure
  • API access and automation
  • Proactive monitoring

Pricing Model

Flexible monthly or annual contracts

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Pain Points

What eGain users face

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Struggling with Agent turnover hits 40% annually destroying training ROI?

Agent turnover hits 40% annually destroying training ROI

Priority 1

eGain users frequently face this challenge—here's how to fix it

Many enterprises using eGain encounter agent turnover hits 40% annually destroying training roi. This challenge typically emerges during initial deployment, creating friction for IT teams. Why This Happens...

Fix: Implement SmashByte's CCaaS optimization framework: comprehensive assessment, configuration tuning based on best practices, integration enhancement, staff training, and ongoing proactive monitoring. Evaluate whether optimizing eGain or migrating to an alternative platform better addresses your specific version of this struggle.

NICE Kustomer Talkdesk

Struggling with Email and chat tickets stranded in separate queues?

Solving Email and chat tickets stranded in separate queues with CCaaS Optimization

Priority 2

Expert solutions for CCaaS deployments struggling with this issue

Many enterprises using eGain encounter email and chat tickets stranded in separate queues. This challenge typically emerges during scaling beyond 100 users, creating friction for end users. Why...

Fix: Implement SmashByte's CCaaS optimization framework: comprehensive assessment, configuration tuning based on best practices, integration enhancement, staff training, and ongoing proactive monitoring. Evaluate whether optimizing eGain or migrating to an alternative platform better addresses your specific version of this struggle.

UJET Genesys CallRevu

Struggling with Scaling from 50 to 500 seats during holidays?

Scaling from 50 to 500 seats during holidays

Priority 3

Expert solutions for CCaaS deployments struggling with this issue

Many enterprises using eGain encounter scaling from 50 to 500 seats during holidays. This challenge typically emerges during integration with legacy systems, creating friction for finance departments. Why...

Fix: Implement SmashByte's CCaaS optimization framework: comprehensive assessment, configuration tuning based on best practices, integration enhancement, staff training, and ongoing proactive monitoring. Evaluate whether optimizing eGain or migrating to an alternative platform better addresses your specific version of this struggle.

UJET Observe.AI Talkdesk

Comparisons

eGain vs alternatives

Read the full teardown before you talk to sales.

NICE

Compare NICE and eGain for Contact Center as a Service

Detailed feature, pricing, and performance comparison to help you select the right CCaaS provider.

View comparison

Edify

Edify vs eGain: Which CCaaS Platform Delivers Better ROI?

We've deployed both Edify and eGain—here's what you need to know before choosing.

View comparison

UJET

UJET vs eGain: Which CCaaS Platform Delivers Better ROI?

We've deployed both UJET and eGain—here's what you need to know before choosing.

View comparison

Playbooks

Solutions by need

Every CTA opens a value-packed blog instead of a form.

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Need AI-powered routing that learns from outcomes? eGain vs Alternatives

eGain Review: AI-powered routing that learns from outcomes Capabilities

The CCaaS market offers many options, but only a few truly excel at ai-powered routing that learns from outcomes.

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Need Real-time analytics with sub-second latency? eGain vs Alternatives

eGain Review: Real-time analytics with sub-second latency Capabilities

Real-time analytics with sub-second latency isn't optional—it's essential for modern contact center as a service deployments. But not all platforms deliver it...

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Need Unified agent workspace with contextual customer data? eGain vs Alternatives

Need Unified agent workspace with contextual customer data? Here's How eGain Stacks Up

Unified agent workspace with contextual customer data isn't optional—it's essential for modern contact center as a service deployments. But not all platforms...

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Local Advisors

Need a local eGain advisor?

SmashByte advisors will hand you price benchmarks, deployment plans, and on-site support.

Talk to SmashByte