The Genesys Cloud CX Cost Problem
Genesys Cloud CX is one of the best contact center platforms available. But companies consistently complain about the same thing:
The costs spiral out of control.
Here's why:
1. Carrier Usage Drives Cost Bloat
Every call minute adds up at retail rates. Genesys marks up carrier costs significantly.
2. Storage for Recordings is Expensive
Call recordings, quality monitoring, analytics data - it all gets expensive at scale.
3. Limited BYOC Flexibility
Genesys charges premium fees even for BYOC (Bring Your Own Carrier) deployments.
4. DID Costs Stack Up
Phone numbers at retail pricing hurt high-volume contact centers.
The SmashByte Solution
You can cut Genesys TCO by 30-50% without changing platforms:
1. BYOC with Wholesale Carriers
- Bring AT&T, Lumen, or Verizon at wholesale rates
- Save 30-40% on every call minute
- Keep Genesys platform unchanged
Example:
- Genesys retail: $0.012/min
- SmashByte wholesale: $0.003/min
- Savings: 75% on voice costs
2. ByteCloud Storage for Recordings
- S3-compatible object storage at 40% less
- Store call recordings and analytics data
- API integration with Genesys
Example:
- 100TB of call recordings on Genesys: $2,300/month
- Same on ByteCloud: $1,400/month
- Annual savings: $10,800
3. Wholesale DIDs
- Port phone numbers to SmashByte wholesale
- Save 35% on DID costs
- Keep same numbers, same routing
Example:
- 1,000 DIDs on Genesys: $1,200/month
- Same 1,000 DIDs wholesale: $780/month
- Annual savings: $5,040
Real-World Impact
Contact center with 500 agents:
Genesys retail costs:
- Platform: $65,000/month (included)
- Voice usage (5M min/month): $60,000/month
- Storage (50TB recordings): $1,150/month
- DIDs (1,500): $1,800/month
- Total: $127,950/month
With SmashByte wholesale:
- Platform: $65,000/month (same)
- Voice (BYOC wholesale): $15,000/month
- Storage (ByteCloud): $700/month
- DIDs (wholesale): $1,170/month
- Total: $81,870/month
Monthly savings: $46,080 Annual savings: $552,960
Implementation is Simple
SmashByte handles everything:
- Audit current Genesys spend
- Design wholesale architecture
- BYOC carrier provisioning
- ByteCloud storage integration
- DID porting strategy
- Implement in phases
- Test with 10% of traffic
- Validate quality
- Scale to 100%
- Ongoing optimization
Timeline: 2-4 weeks from kickoff to full deployment
No Disruption to Operations
Your contact center keeps running:
- Same Genesys interface for agents
- Same call quality (wholesale carriers)
- Same reporting and analytics
- Better cost visibility
Agents won't notice. Finance will celebrate.
Beyond Cost: Better Visibility
SmashByte gives you transparent carrier pricing:
- See exactly what you pay for each call
- No hidden surcharges
- Real-time cost analytics
- Itemized carrier fee breakdown
Most Genesys customers have no idea what they're actually paying for voice traffic. With SmashByte, you know down to the penny.
Getting Started
Ready to cut your Genesys TCO by 30-50%?
Talk to a SmashByte advisor:
- Free audit of current Genesys spend
- Custom wholesale pricing quote
- ROI analysis and implementation plan
- White-glove migration support
No commitment. No risk. Just massive savings.